Privacy policy

We, Blickle Räder+Rollen GmbH u. Co KG, Heinrich-Blickle-Straße 1, 72348 Rosenfeld, Germany, registered in the commercial register of Stuttgart Local Court under HRA 410183, are the owner and operator of the websites at blickle.com, blickle.de, blickle.at, blickle.co.uk, blickle.fr, blickle.es, blickle-raeder.ch, blickle.se, blickle.it, blickle.us, blickle.ca, blickle.cn, blickle.nl, blickle.be, blickle.cz, blickle.no, blickle.fi, blickle.dk, blickle.com.ro, blickle.com.tr, blickle.ru, blickle.pl, blickle.hu, blickle.jp, blickle.kr, blickle.pt, blickle.lt, blickle.bg, blickle.com.hr, blickle.rs, blickle.lv, blickle.ee, blickle.si, blickle.com.ua, blickle.com.au, rodamex-blickle.com, ergomove.com. On behalf of the entire Blickle Group, we would like to thank you for visiting our website and for your interest in our companies and services. Further information on our international group companies can be found in section 3 and here. The protection of your privacy during processing is an important concern for us. Therefore, your personal data will only be processed in accordance with the provisions of European data protection law, taking into account any relevant national regulations.

1. introduction

With this privacy policy, we fulfill our information obligations towards customers and users of these pages in accordance with Art. 13 EU General Data Protection Regulation (GDPR). The protection of personal data is of central importance to us. Personal data is any information relating to an identified or identifiable natural person. This includes information such as name, address, email and telephone number. In addition to the GDPR, the legal basis for data protection can also be found in the German Telemedia Act (TMG) and the EU ePrivacy Regulation.

We only process our users' personal data if this is necessary to provide a functional website, our content or services, or if the processing of this data is justified in accordance with the provisions of the GDPR.

2 Your rights in the area of data protection as a user of this website or customer (data subject rights)

Data protection law regards you as the data subject of the data we collect about you when you visit our website or as a customer. Accordingly, the legislator provides for data subject rights for your protection. In detail, these are the following rights:

You have the right to free information about your stored personal data, its origin and recipients as well as the purpose of data processing at any time - without giving reasons. You also have the right to have this data rectified, corrected, blocked or erased. You are also entitled to request certain personal data and to reuse it for your own purposes at various organizations. Furthermore, you can restrict the processing of your data and/or object to the processing at any time for reasons arising from your particular situation (right to object). If you have given us your consent to process your data, you can withdraw this at any time. You also have the right to lodge a complaint with the supervisory authority in accordance with Art. 77 GDPR.

3. responsible / (joint) responsibility

a) Controller / joint controllership pursuant to Art. 26 GDPR

Blickle Räder+Rollen GmbH u. Co KG, Heinrich-Blickle-Straße 1, 72348 Rosenfeld, Germany, is the controller within the meaning of Art. 4 No. 7 GDPR for the personal data collected on the aforementioned websites (as defined below). We are jointly responsible with group and/or sales companies insofar as we pass on personal data to group and/or sales companies or receive personal data from them (joint responsibility, pursuant to Art. 26 GDPR). Joint controllership may also exist or arise with other natural or legal persons (e.g. payment service providers); the following applies accordingly to these relationships.

b) Information pursuant to Art. 26 para. 2 GDPR

Joint responsibility exists with the following companies of the Blickle Group

Blickle Castors & Wheels Ltd, Milton Keynes, United Kingdom of Great Britain and Northern Ireland
Blickle Wielen B.V., Houten, Netherlands
Blickle B.V., Lier, Belgium
Blickle Hispania S.A., Madrid, Spain
Blickle Italia S.r.l., Desio, Italy
Blickle a.s., Brno, Czech Republic
Blickle Räder + Rollen GmbH, Grödig, Austria
Blickle Räder + Rollen GmbH, Lyssach, Switzerland
Blickle France SAS, Herrlisheim, France
Blickle Romania S.R.L., Cluj-Napoca, Romania
Blickle Australia Wheels and Castors Pty Ltd, Molendinar, Australia
Blickle AB, Helsingborg, Sweden
Blickle Oy, Vantaa, Finland
Blickle Norge AS, Horten, Norway
Blickle Sanayi Tekerlekleri Tic. Ltd. Sti, Istanbul, Turkey
Blickle Castors (Taicang Co., Ltd. Taicang, China
Blickle Canada Inc, Candiac, Canada
Blickle U.S.A. Wheels and Casters Inc., Newnan, USA

as well as with our sales companies. You can find them here.

The transfer of personal data to group and/or sales companies, as well as their receipt, takes place in the context of business cooperation and the promotion and sale of Blickle products and services. This may also involve the processing of your personal data. The parties have jointly determined the order of processing of this data for this case in individual process sections. The parties are jointly responsible for the protection of your personal data within the process sections described below (Art. 26 GDPR).

As part of the joint responsibility under data protection law, we have agreed with the aforementioned companies who fulfills which obligations under the GDPR. This applies in particular to the exercise of your rights as a data subject and the fulfillment of the information obligations pursuant to Articles 13 and 14 GDPR.
This agreement is necessary because personal data is processed in different process sections and systems during business cooperation, advertising and sales, which are operated either by Blickle Räder+Rollen GmbH u. Co. KG or a group or sales company.

The data transfer with sales companies takes place with regard to marketing and sales, with group companies also for the purposes of controlling, accounting, personnel management, business operations in general and internal organization.

Even if there is joint responsibility, the parties fulfill the data protection obligations for the data processing carried out by them within the scope of joint responsibility.

Both Blickle Räder+Rollen GmbH u. Co. KG and the aforementioned group and/or sales companies shall make the information required under Art. 13 and 14 GDPR available to the data subjects free of charge in a precise, transparent, comprehensible and easily accessible form in clear and simple language. Each party shall provide the other with all necessary information from its sphere of activity. The parties shall inform each other immediately of any legal positions asserted by affected parties. They shall provide each other with all information necessary to respond to requests for information.

Data protection rights can be asserted both at Blickle Räder+Rollen GmbH u. Co. KG and at the aforementioned group and sales companies. Data subjects will generally receive the information from the office where the rights were asserted, but to speed up the procedure we recommend that you assert your rights against Blickle Räder+Rollen GmbH u. Co. KG.

4. contact / contact options - data protection coordinators - data protection officer

If you have any questions about data protection within the Blickle Group that are not answered by this data protection declaration or if you wish to assert data subject rights, please contact the person responsible directly.

We recommend that you contact our data protection coordinators directly by email(datenschutz@blickle.com). You can also contact us by post. We have also appointed an external data protection officer. You can also contact him at datenschutz@blickle.com.

If you wish to contact us by email, we would like to point out that the confidentiality of the information transmitted is not guaranteed in the case of unencrypted emails. The content of unencrypted e-mails can be viewed by third parties (see also the "Information security" section).

On our website, we also offer you the opportunity to contact us via contact forms. Your details from the inquiry form, including the contact details you provide there, will be encrypted and forwarded to us and stored by us in order to process the inquiry and in the event of follow-up questions.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This can be, for example data that you enter in a contact form. Other data is collected by our IT systems automatically or with your consent when you visit the website. systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of the of the page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data can be used to analyze your user behavior.

To assert your right of appeal under Art. 77 GDPR, please contact the competent supervisory authority.

5. duration of storage

The personal data of the data subject will be deleted or blocked or processing restricted as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. Blocking or restriction of processing or erasure of the data shall also take place if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

6 Legal bases for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 sentence 1 lit. a GDPR serves as the legal basis.

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 sentence 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 para. 1 sentence 1 lit. c GDPR serves as the legal basis.

If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 sentence 1 lit. f GDPR serves as the legal basis for the processing.

a) Purpose of the data processing

It is generally possible to use our website without providing personal data. However, there may be deviations for the use of individual services on our website, which are explained separately below in order to inform you in particular about the type, scope and purpose of the collection, use and processing of personal data collected. In principle, we only process personal data insofar as this is necessary to provide a functional website, our content or services. If personal data is collected, the purpose is the technical provision and optimization of our website, information and contact purposes, customer service and maintenance, marketing, advertising and sales, fulfillment of contractual and legal obligations, security measures or the initiation of an employment relationship on your application. Any use of your personal data will only take place for the stated purposes and to the extent necessary to achieve these purposes.

Personal data is processed by us to fulfill contractual obligations in accordance with Art. 6 para. 1 sentence 1 lit. b) GDPR. This includes in particular

Purchase and delivery of products
Guarantee of functional safety
the processing of orders
the creation of a user account
the provision of services such as repeat orders, address changes, complaints, etc.
to provide you with relevant information about your orders
for contacting you if a long-term business relationship with you or your employer exists or is intended (business contacts)
application procedures (detailed below).

We also process your data to protect our legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f) GDPR,

for the purpose of compiling statistics to improve products and services
for the purposes of preventing, investigating and reporting criminal offenses
for the assertion of legal claims, including debt collection and defense in legal disputes
for the purposes of auditing
for advertising, provided you have not objected to the use of your data
for the purpose of compiling statistics to improve products and services. In individual cases, we form user groups for this purpose by processing order and usage data; however, these groups are immediately anonymized and are not used to analyze or predict aspects relating to your personal preferences.

You can object to the processing of your personal data at any time. You can find more details below under "Right to object".

We process your data on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a) GDPR for specific purposes, in particular

for the purpose of compiling statistics to improve products and services
for personalized use of the website and for personalized offers and optimization of the website
to send newsletters with regular offers
to receive special information and offers
for market research
for customer surveys
to support the use of the website with reminder functions
for analytical purposes in order to optimize our offer for you.

Consent that has been granted can be revoked at any time. The withdrawal of consent is only effective for the future and does not affect the lawfulness of the data processed until the withdrawal.

If cookies, device identifiers or other information are stored or retrieved on your end device for processing purposes, the legal basis for this is the European Cookie or e-Privacy Directive in conjunction with the Telemedia Act (§ 12 ff. TMG) or the General Data Protection Regulation (Art. 6 para. 1 sentence 1 lit. a) GDPR and Art. 6 para. 1 sentence 1 lit. f) GDPR).

b) Application procedure

The legal basis for the processing of personal data in the context of application procedures is Art. 6 para. 1 sentence 1 lit. b GDPR (contract initiation) and Section 26 BDSG (data processing for the purposes of the employment relationship). At the same time, data processing as part of the application process is sometimes justified on the basis of consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

Consent is voluntary and serves the purpose of recruiting personnel and transferring your data to an internal talent pool. You can revoke your consent in whole or in part at any time for the future. The legality of the processing that has already taken place on the basis of the consent is not affected by the withdrawal.

As part of the application process, special categories of personal data within the meaning of Art. 9 para. 1 GDPR (in particular health data) may be disclosed, transmitted and/or requested by applicants so that the controller can fulfill the obligations arising from labor law and social security and social protection law. At the same time, the data subject (usually the applicant) may disclose special categories of personal data in order to exercise his/her rights. The processing then takes place on the basis of Art. 9 para. 2 lit. b. GDPR takes place. In the case of a possible assessment of the applicant's ability to work, for medical diagnostics, care or treatment in the health or social sector or for the administration of systems and services in the health or social sector, the processing is based on Art. 9 para. 2 lit. h. GDPR.

Further information on processing can be found in our applicant portal.

7 Right of objection and revocation

Insofar as Art. 6 para. 1 sentence 1 lit. e) or lit. f) GDPR serves as the legal basis for the processing of personal data based on our legitimate interest or the legitimate interest of a third party, you have the right to object in accordance with Art. 21 GDPR.

In accordance with Art. 21 para. 1 GDPR, you have the right to object to the processing of personal data at any time. We will no longer process your personal data after your objection unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defense of legal claims.

You also have the right to withdraw your consent in accordance with Art. 7 para. 3 GDPR with effect for the future.

You can inform us or send us your objection and/or revocation regarding the processing of your personal data, in particular in connection with the technologies described below, at any time; e.g. by e-mail to datenschutz@blickle.com.

8. cookies

Our website uses so-called cookies, which serve to make our website more user-friendly, effective and secure overall - for example, when it comes to speeding up navigation on our website. Cookies also enable us to measure the frequency of page views and the generic use of the website.

Cookies are small text files that are stored on your computer system. Cookies do not cause any damage to your computer and do not contain viruses. We would like to point out that some of these cookies are transferred from our server to your computer system, most of which are so-called "session cookies". "Session cookies" are characterized by the fact that they are automatically deleted from your hard drive at the end of the browser session. Other cookies remain on your computer system and enable us to recognize your computer system on your next visit (so-called persistent cookies). Of course, you can reject cookies at any time if your browser allows this. However, we would like to point out that in this case you will not be able to use all the functions of our website to their full extent.
The help function in the menu bar of most web browsers explains how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie or how to deactivate all cookies received.
Of course, you can also delete cookies at a later date. The procedure depends on your browser and operating system. We ask you to research the procedure for subsequent deletion for your system yourself.

You can object to the use of cookies at any time. However, we would like to point out that deactivating technically necessary cookies may result in you not being able to use our website or not being able to use it to its full extent. You can also revoke your consent to the use of cookies at any time. Please send your objection and/or revocation by e-mail to datenschutz@blickle.com.

9 Services, technologies and cookies used

The following services, technologies and cookies are required to ensure central functions of our website and the fulfillment of contracts with customers and cooperation partners. They are used on the basis of Art. 6 para. 1 sentence 1 lit. b) GDPR (contract initiation or fulfillment), lit. c) (if legal obligations exist) and/or lit. f) (overriding legitimate interests). The latter interests are in particular the monitoring of the technical performance of the website.

a) Server log

Every visit to the pages of this website is recorded and stored in the so-called server log files. This data is used exclusively for the technical analysis of server usage, e.g. to avoid server overload and/or to control server utilization and is processed on the basis of Art. 6 para. 1 sentence 1 lit. f) GDPR.

Specifically, the following data is collected

Requesting host address (IP address)
Date and time of the request
Name of the retrieved file
HTTP status code
Amount of data transferred
Website from which you are visiting us (referrer URL)
Browser/operating system/interface
Information about the server service used
Protocol version

This anonymous data is stored separately from any personal data you may have provided and therefore does not allow any conclusions to be drawn about a specific person. It will only be passed on to third parties if this is required by law or a court order. It will not be passed on for commercial or non-commercial purposes. However, we reserve the right to check this data retrospectively if we become aware of specific indications of unlawful use. This may be the case, for example, in the event of DDoS attacks on our websites.

b) Consent with ConsentManager

Our website uses the consent technology of ConsentManager to obtain your consent to the storage of certain cookies on your end device or to the use of certain technologies and to document this in compliance with data protection regulations. The provider of this technology is Jaohawi AB, Håltegelvägen 1b, 72348 Västerås, Sweden, website: https://www.consentmanager.de (hereinafter "ConsentManager").
When you enter our website, a connection is established to ConsentManager's servers in order to obtain your consent and other declarations regarding the use of cookies. ConsentManager then stores a cookie in your browser in order to be able to assign the consents you have given or revoke them. The data collected in this way is stored until you ask us to delete it, delete the Consent Manager provider cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.
You can change or revoke the consent you have given or the settings you have made at any time via the ConsentManager icon in the bottom left-hand corner of the browser window.
ConsentManager is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

c) Google technologies

On our website, we use the following technologies from Google Ireland Limited, registration number: 368047, Gordon House, Barrow Street, Dublin 4, Ireland ("Google").

We would like to point out that Google uses its own data protection guidelines, which are independent of ours. We accept no responsibility or liability for these policies and procedures. Please inform yourself about Google's privacy policy before using our website. You can find it here: https://policies.google.com/privacy.

i. Google Tag Manager

We use this to manage our analysis services described above; on the basis of Art. 6 para. 1 sentence 1 lit. f) GDPR). The Google Tag Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags, which in turn may collect data. However, Google Tag Manager does not access this data. If deactivation has been carried out at domain or cookie level, it will remain in place for all tracking tags if they are implemented with Google Tag Manager. You can find more information about Google Tag Manager at: https://marketingplatform.google.com/intl/de/about/tag-manager/ and https://policies.google.com/privacy?hl=de.

ii. Google Adwords Conversion Tracking

If you consent to this in advance (Art. 6 para. 1 sentence 1 lit. a) GDPR), we use Google Conversion Tracking to statistically record the use of our website and evaluate it for the purpose of optimizing it for you. Google Adwords places a cookie on your computer if you have reached our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each Adwords customer receives a different cookie. Cookies can therefore not be tracked via the websites of Adwords customers. The conversion cookie is used to generate conversion statistics for Adwords customers. They find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". Google's privacy policy on conversion tracking can be found here: https://services.google.com/sitestats/de.html.

iii. google remarketing

If you consent to this in advance (Art. 6 para. 1 sentence 1 lit. a) GDPR), we use Google's remarketing technology. Through this technology, users who have already visited our websites and online services and are interested in the offer are addressed again through targeted advertising on the pages of the Google Partner Network. Advertising is displayed through the use of cookies. With the help of text files, user behavior when visiting the website can be analyzed and then used for targeted product recommendations and interest-based advertising.

iv. Google Analytics

If you consent to this in advance (Art. 6 para. 1 sentence 1 lit. a) GDPR), we use the functions of the web analysis service Google Analytics.
Google Analytics enables the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, length of visit, operating systems used and origin of the user. This data is summarized in a user ID and assigned to the respective end device of the website visitor.
We can also use Google Analytics to record your mouse and scroll movements and clicks, among other things. Google Analytics also uses various modeling approaches to supplement the collected data records and uses machine learning technologies for data analysis.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.
USA and stored there.
The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission.
You can find details here:
https://privacy.google.com/businesses/controllerterms/mccs/.

The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:
https://www.dataprivacyframework.gov/participant/5780.

IP anonymization
Google Analytics IP anonymization is activated. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser plugin
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de.
You can find more information on how Google Analytics handles user data in Google's privacy policy:
https://support.google.com/analytics/answer/6004245?hl=de.
Google signals
We use Google signals. When you visit our website, Google Analytics records your location, search history and YouTube history as well as demographic data (visitor data), among other things. This data can be used for personalized advertising with the help of Google Signal. If you have a Google account, the visitor data from Google Signal is linked to your Google account and used for personalized advertising messages. The data is also used to create
anonymized statistics on the user behavior of our users.

Order processing
We have concluded an order processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

d) Sitecore tracking

If you consent to this in advance (Art. 6 para. 1 sentence 1 lit. a) GDPR), this website uses Sitecore's web analytics service to continuously improve the customer-friendliness of our website. Information on data processing by Sitecore and the corresponding data protection provisions can be found at: https://www.sitecore.com/legal/privacy-policy. Further information on the cookies used can be found at https://www.sitecore.com/legal/privacy-policy.

e) Ucommerce

We work together with the webshop provider Ucommerce ApS, Klostergade 28, 2, DK-8000 Aarhus, CVR no. 32267149. If you order in the webshop, it is necessary to process personal data in order to conclude transactions and contracts. The legal basis for this is Art. 6 para. 1 lit. b) GDPR. The data is collected, stored and, if necessary, passed on to the extent necessary to provide contractual services. Mandatory information is marked separately in the web store; it is not possible to conclude a contract without it. The duration of storage depends on commercial and tax law requirements and can be up to ten years.
Information on data processing by UCommerce and its data protection provisions can be found at: https://ucommerce.net/contact-us/data-privacy-and-cookie-policy.

f) Hosting and content delivery networks (CDN)

We host the content of our website with the following providers:

i. Hetzner

The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter referred to as Hetzner).

Details can be found in Hetzner's privacy policy: https://www.hetzner.com/de/legal/privacy-policy/.

Hetzner is used on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which guarantees that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

g) Userlike with extended data protection mode

We use Userlike (hereinafter "Userlike") to process user inquiries via our support channels or via live chat systems. The provider is Userlike UG (haftungsbeschränkt), Probsteigasse 44 - 46, 50670 Cologne.

Messages that you send to us can be saved in the Userlike ticket system or answered by our employees in live chat. When you communicate with us via Userlike, we and Userlike store, among other things, your name and e-mail address, if you have provided them, and your chat history. This data is summarized in a profile.

The messages sent to us remain with us until you ask us to delete them or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

The use of Userlike is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in processing your inquiries as quickly, reliably and efficiently as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time.

Further information can be found in Userlike's privacy policy: https://www.userlike.com/de/data-privacy and https://www.userlike.com/de/blog/live-chat-software-datenschutz-dsgvo.

Order processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which guarantees that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

10 Use and disclosure of personal data to third parties

We pass on your personal data to companies of the Blickle Group and/or sales companies if you give your consent or if this is necessary to provide you with the requested services or information. If a Blickle Group company or a sales company wishes to use your personal data for a new purpose, you will be informed accordingly in advance.

We offer some functions of our websites in cooperation with third parties, which requires your personal data to be passed on to these service providers. Examples include parcel delivery, sending letters or e-mails, analyzing our databases, IT services, advertising measures, processing payments and customer service. These service providers have access to personal information that is required to fulfill their tasks. However, they may not use it for other purposes. In addition, they are obliged to handle the information in accordance with this privacy policy and the GDPR. If these subcontractors are processors in accordance with Art. 28 GDPR, we have concluded corresponding contracts with them; the same applies if it is a case of joint responsibility. We have carefully selected these third parties and taken measures to adequately protect your personal data in the event of disclosure.

If you commission us to provide a service, your personal data will only be used to the extent necessary for the execution of the order (e.g. to process requests for information or brochure orders). This also applies to the forwarding of your data to transport companies, credit companies or other service providers used to provide the service or process the contract.

There are the following exceptions to this procedure: We disclose customer accounts and personal data about customers if we are legally obliged to do so or in exceptional cases if such disclosure is necessary to protect key rights of us and/or our customers as well as third parties, e.g. in the event of attacks on our network infrastructure. This may include, for example, an exchange of data with companies that specialize in the prevention and minimization of abuse and credit card fraud and/or IT security. It is expressly clarified that in this context no data will be passed on to these companies for commercial use that is contrary to this privacy policy.

Any further disclosure, in particular the sale of your personal data to third parties, will not take place.

11. transfer of personal data to a third country

As a matter of principle, data is only transferred to third countries with a recognized level of data protection or on the basis of special guarantees, such as contractual obligations through so-called standard protection clauses of the EU Commission. Depending on the browser settings, e.g. IP addresses and/or so-called "referral links" or online identifiers may be passed on. It cannot be ruled out that personal data may be generated and processed outside the scope of the GDPR if this data is not combined by us.

12 Confidentiality

We are aware that the data you provide may be confidential. We do not sell, rent, distribute or otherwise make personal data commercially available, except that we may share data with our service providers for the purposes set out in this Privacy Notice. We ensure the confidentiality of your data and protect it in accordance with our privacy policy and all applicable laws and regulations.

13. information security

We use appropriate technical and organizational security measures according to the current state of knowledge to protect the data you provide to us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Your data is stored in a secure operating environment that is not accessible to the public. Our security measures are reviewed at regular intervals and continuously improved in line with technological developments.
If you wish to contact us by e-mail, we would like to point out that the confidentiality of the information transmitted is not guaranteed in the case of unencrypted e-mails. The content of unencrypted e-mails can be viewed by third parties. We therefore recommend that you send us confidential information either in encrypted form via the contact form on the website or by post.
Your e-mail address will only be used for correspondence with you. It will not be used for any other purpose or passed on to third parties.

14. protection of your data through TLS or SSL

For secure data transmission on the Internet, we use the hybrid encryption protocol Transport Layer Security (TLS), more commonly known under its predecessor name Secure Sockets Layer Software (SSL). This software encrypts the information that you transmit. All data protection-relevant information is stored in encrypted form in a protected database.

Status of and changes to this privacy policy

The current status is March 3, 2021. We reserve the right to amend this privacy policy at any time with effect for the future in compliance with the applicable data protection regulations. We will publish any changes here.